Microsoft Support Lifecycle



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This transaction has been marked for settlement by another user in AX 2009 / 2012

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“I need to settle a customer (or vendor) transaction but when I go to the ‘Settle open transactions’ form for the customer (or vendor), I cannot mark the transaction. There is a red icon in the ‘Is marked’ field and I receive an error if I try to mark. I’ve looked all over and I cannot find where to unmark it." Solution When this happens, the user has generally already done their due diligence and checked the likely places to find where the transaction may be marked – in other journals of the same type, in the Settle open transactions form, etc. and still cannot find where it is mysteriously marked. To find where the transaction is marked, take the following steps: 1. Go to Accounts receivable-> Common-> Customers-> All customers-> highlight customer-> Collect tab-> Settle open transactions (similar path for Vendor transactions). Normally you will see the transaction still has the red icon indicating the transaction is still marked elsewhere. 2. Highlight the rec...
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AOS machines application ( events )

Here are some events from the AOS machines application event that can be useful when managing an AOS: Event Log Entries How to Troubleshoot Event ID 149. Object Server 01: Ready for operation Use this to verify the AOS build/version information from the kernel build section. Event ID 172. Use this to verify the .Net Business Connector build. This is helpful if you think the issue is related to components not being on the same build. Event ID 1000 Use this information along with any Event Id’s of 1001 to confirm the times when the AOS crashes. Event ID 1001 This indicates that they have the option marked to send mini memory dumps to the Watson site. Pass the contents of this event on to your Escalation Engineer so they can review it to see if there is information that points to the issue. Object Server 01: RPC error: RPC exception 1726 occurred in session X This means that the AOS had data to send back to the client but the client was no longer available....
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Common Problems & Solutions ( AX 2009 )

Common Problems & Solutions We have found that in a number of AOS crash cases they are resolved by installing the latest kernel hot-fix. Therefore it is recommended that you consider implementing the latest kernel roll-up as part of your maintenance. This could mean applying the latest kernel rollup once a quarter. Since the kernel hotfixes are cumulative, easy to uninstall, and do not include X++ fixes they are typically able to be installed with a lot less effort than an application hotfix. We do recommend that you apply the kernel rollup in a non-production environment and do some testing before applying it in your production environment. Please see the information from the  AX Kernel Patching  section on how to update to the latest kernel hotfix rollup. If you implement code when users are in the system you could have cache or data access issues that result in an AOS crash. Therefore, when implementing code in your production environment it is recommended that you...
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